The MALC exam is a @&$#%!!

Visible Ops Handbook

 - Kevin Behr

This book should be on the shelves of every IT service management professional. Again, this is another book that I frequently refer to in my classes because it helps to explain the inter-relationships between the processes in ITIL.  Through these inter-relationships, the service lifecycle can be far more powerful than any single stage or any single process by itself.

Quite a few people have asked if I will be writing any intermediate books.

Never Eat Alone

- Keith Ferrazzi

Even though it has been years since I have read it, Never Eat Alone, by Keith Ferrazzi is one of the books that I continually refer to in my courses. The core theme of the book is instead of constantly asking "what's in it for me?", to instead approach life and relationships from the perspective "what can I do for them?" Through the guidance in Ferrazzi's book, you can achieve success by helping others succeed.  This is a trait of highly successful executives, even though is is frequently absent from many.