The IT Infrastructure Library (ITIL) is leading IT organizations to achieve the next level. Focused on the concepts of IT Service Management, ITIL documents the best practices that exist today in IT. In this course, you will learn the Service Lifecycle, processes and key concepts documented in the latest version of the IT Infrastructure Library. Upon completion of this course, you will be well-prepared to take the ITIL v3 Foundations examination leading to a Foundations Certification in IT Service Management.
This online course is a full-feature course that includes the following:
- Guided online instruction
- Printed 400+ page student manual with the slides
- ITIL Essentials full-color study guides
- 4 full sample exams
- ITIL Glossary and Abbreviations
- Review Podcasts to help you prepare
- More online resources
This option includes access to the online training tools for a 6 month period or until you pass your ITIL v3 Foundations Certification exam, whichever is longer. |