ITIL Books and Study Aids

The online store is open for books, study guides and other ITIL resources to assist you with the Foundations exam.

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Job Posting

1. Problem Manager for Federal Reserve Bank

Job Description:

This is a 1+ year contract with HP who is onsite at the Federal Reserve Bank. This person can work out of either their Herndon, VA or Dallas, TX location.

Job Description

The Problem Manager position is in a Web hosting co-location ...

2. Workflow Contractor (Work From Home!)

Job Description:

Ideal candidate requires working knowledge (8+ years’ experience) of Workflow Management Systems (HP Service Desk, HP Service Center, HP Service Manager, etc.). Candidate must be able to work independently and with a team. Please see below for addition ...

3. Problem Manager

Job Description:

A Global Financial Firm located in Irving, Texas, has an immediate contract opportunity for an experienced Problem Manager.

The primary goals of GTO Problem Management are to:

prevent GTO-impacting Severity 1 & 2 Incidents from happe ...

4. Incident Manager

Job Description:

Incident Manager with ITIL background needed to join large help desk environment. The position integrates with network operations at 3 different data centers with 5 different landscapes throughout the US, and uses Information Technology Infrastructure ...

Latest Blog Posts

Let's fix our Incident and Change Management processes first. We'll worry about what services are later.

posted by Brady on Sunday, 28 August 2011

I 'm ITIL Foundations Certified! That's all I need to be successful!

posted by Brady on Wednesday, 24 August 2011

I just completed ITIL Foundations training - time to get started!

posted by Brady on Saturday, 20 August 2011

The publication of the IT Infrastructure Library^® (ITIL^®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment.

Now available on Amazon!

This book, "Foundations of IT Service Management with ITIL^® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library^® for both ITIL^® v3 and ITIL^® 2011 preparing the reader to achieve success on the ITIL^® Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business.

ITIL® Interactive

Now available!

After many months of development, ITIL^® Interactive is now available in beta.

ITIL Interactive provides an interactive view into the service lifecycle covering the service lifecyle stages and all of the processes within each stage. It covers the latest in ITIL 2011 and is perfectly suited to help you review for your ITIL courses - Foundation or Intermediate.

Please let me know of any issues such as spelling, format, etc. at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Check it out here!

100 ITIL Foundation Exam Questions

Ensure your success on the ITIL^® Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam.

This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.

Available on Amazon in paperback and Kindle!

Register Now! Its Free!

After registration, you will have access to numerous ITIL® resources including:

Practice Exams
Study Guides
Podcasts
Free ITIL® Training
And More!

CIO.com - News

Whitman Gives HP Harsh Report Card, Outlines Recovery Plan
Her comments might be seen as an indictment of former CEO Mark Hurd, who some believe cut costs too deeply at HP
HP Profit Falls 44 Percent Amid Weak PC Sales
Sales of HP printers and PCs both declined, though its services revenue was up a fraction
Healthcare CIO Group Decries ICD-10 Delay By Government
An organization that represents CIOs and other healthcare IT leaders is protesting government plans to delay a deadline requiring a new medical coding system.

ITIL - Bing News

Search Results for ITIL at Bing.com

BMC Software’s Remedy IT Service Management Suite Awarded ITIL® V3 Certification - Yahoo Finance
BMC Software (NASDAQ: BMC), the leader in IT Service Management (ITSM), today announced that its Remedy IT Service Management Suite was awarded the PinkVERIFY™ IT Infrastructure Library® (ITIL®) V3 certification by Pink Elephant, the world ...
Enterprise email forcing broader changes for the Army - FederalNewsRadio.com
Mike Krieger, the Army's deputy chief information officer, said Tuesday the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email system in its private cloud, implemented the IT Infrastructure Library (ITIL ...
Adopting ITIL, COBIT Is Not Always the Best Practice - CIO.de
IT governance has always been a challenge for corporate technology organizations and best practice frameworks such as the process-focused COBIT or service level-oriented ITIL can deliver much-needed operational rigor. But not always. IT benchmarking and ...

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