As IT organizations strive to provide more value to the ever-evolving nature of business, the ITIL v3 Foundations Course has become very popular and teaches the concepts of managing IT as a set of services. This Service Management view of IT has become more and more popular in the past few years and is gaining momentum every day.
When students take the ITIL v3 Foundations course, they often leave the classroom excited about how they can adjust the way they work to help the business meet their business needs. Many times, this excitement is coupled with the desire to act immediately to show what people have learned from the course. This desire for immediate action can often be misdirected with negative results.