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Brady's Blog About ITIL

Incidents vs. Problems Explained

Posted by Brady on Jul 19th 2018

The concepts of incidents and problems can be confusing and I’m often asked “When does an incident turn into a problem?” The answer is, never.Incidents are symptoms; problems are the cause. To illust … read more

How do I learn more about ITIL

Posted by Brady on Jul 19th 2018

A reader asked:"First, I would like to thank you for writing the book, Foundation of IT Service Management with ITIL 2011. I bought your book and enjoyed reading it. The example of the restaurant is i … read more