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Brady's Blog About ITIL

Welcome

Welcome

Posted by Brady on Jul 19th 2018

Having been an ITIL instructor since 2002, I've met thousands of people in hundreds of organizations.One of the things that I have found in my years of training is that theory and reality are not alwa … read more

Intermediate Exam Tips

Posted by Brady on Jul 19th 2018

I teach a lot of intermediate courses. The intermediate exams are very different than the Foundations exam. The Foundations exam is a 40 question multiple choice exam with a one hour time limit t … read more

Is a password reset an Incident or a Service Request?

Posted by Brady on Jul 19th 2018

This debate has been going almost as long as "which came first, the chicken or the egg?" If you read any ITIL forums, you will undoubtedly find this question posted at least once a year.My answer to t … read more