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Foundations of IT Service Management - The Unofficial ITIL® v3 Foundations Course in a Book 2nd Edition |
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Learn ITIL® Foundations without the cost of a classroom course. This self-study guide, combined with the ITILYaBrady.com website, prepares you with the tools you need to not only pass the Foundations exam, but also to gain the knowledge you need to begin your IT Service Management endeavors.
Based on a case study, "Foundations of IT Service Management - The Unofficial ITIL® v3 Foundations Course in a Book" follows Geppeto Garcia's organization through their efforts in addressing the processes in each of the Service Lifecycle Stages. Using real-world analogies, the reader gains a better understanding of the concepts of the IT Infrastructure Library® and how it can be used to propel and organization to the next level.
This 2nd Edition brings the content up to date with the latest exam syllabus as well as provides improved section review questions, new comprehension questions and improved review sections.
Available NOW on Amazon.com in both paperback and Kindle editions!
Want it in eBook format for the iPad, Sony Reader and other popular readers! 1st Edition available on Lulu.com
Get it from our bookstore on CreateSpace!
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Register now to access all the resources on ITILYaBrady.com.
After registration, you will have access to numerous ITIL® resources including:
- Practice Exams
- Study Guides
- Podcasts
- Free ITIL® Training
- And More!
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Teach ITIL® v3 Foundations |
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Want to teach your own ITIL® classes for your co-workers or clients? Based on the book "Foundations of IT Service Management - the Unofficial ITIL® v3 Foundations Course in a Book", instructor resources are now available.
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