Updated for ITIL® 2011!
Available in both paperback and Kindle, "Foundations of IT Service Management" has been used by thousands of individuals and universities to help them prepare for the ITIL® (aka ITIL® v3) Foundation exam.
"Foundations of IT Service Management" covers all of the topics required for the exam and summarizes each chapter with easy-to-follow key points. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.
The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment.
This book, "Foundations of IT Service Management with ITIL® 2011", provides the reader with foundations-level knowledge of the concepts of the IT Infrastructure Library® for both ITIL® v3 and ITIL® 2011 preparing the reader to achieve success on the ITIL® Foundations certification exam as well as gain new insight on how IT can truly meet the needs of the business. These concepts help IT align to the needs of the business.