ITIL-2011-Foundation-Book

Did you know that you can take an ITIL Foundations course for under $40 without having to go to class?

Its true!

Written by an ITIL expert instructor, "Foundations of IT Service Management" has been used by thousands of individuals and universities to help them prepare for the ITIL (aka ITIL v3) Foundation exam. Whether you are taking an ITIL Foundations class, or pursuing self-study, this book, "Foundations of IT Service Management" will help you to understand the concepts and prepare for the exam.

"Foundations of IT Service Management" book covers all of the topics required for the exam and summarizes each chapter with easy-to-follow key points. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.

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The ITIL Foundations exam is primarily focused on memorization of key concepts and terms. For those that have been in IT for several years or more, its simply a matter of redefining many of the things you already know.

"Foundations of IT Service Management" presents these concepts in an easy-to-read format by following a restaurant case study. In each unit in the book, specific challenges are presented for the restaurant and address with ITIL's guidance. After each unit, review questions are presented to reinforce the learning.

Did you know:

  • There are 1000's of job openings that require ITIL Foundation certification?
  • If you are ITIL Foundation certified you are less likely to be laid off?
  • ITIL certification is not technology specific which allows for easier lateral and upward movement in an organization?
  • Understanding ITIL helps you to understand the business - regardless of the company
Book available in both paperback and Kindle.

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Who should read it?

IT Practitioner (Service Desk staff, Network Administrators, Server Administrators, etc.)

"Foundations of IT Service Management" was primarily written for those seeking to obtain their ITIL Foundation certification. IT Practitioners will find the guidance in the book very useful to help them pass their ITIL Foundation exam.

IT Managers (Network Manager, Directors, etc)

Managers and directors find "Foundations of IT Service Management" very insightful into what is possible in their IT organization. While Managers and Directors may not be seeking certification, through ITIL awareness they often find more effective ways of approaching IT to ensure they can meet the needs of their customers - the business. This ITIL awareness is often followed up with training for their staff.

IT Leadership (CIO)

CIOs are constantly challenged with how to ensure that IT supports the business and does not hinder the business. "Foundations of IT Service Management" helps the CIO understand what is possible from a staff level as well as the organizational level. This awareness of ITIL as well as their experience can help them approach IT from a business perspective.

College Graduates seeking employment in IT

If you didn't learn about ITIL in college and are seeking employment in IT, you should learn about it. Whether you choose "Foundations of IT Service Management" or another means of learning, ITIL and its grammar are an increasing requirment to be able to "speak the language" of IT. Understanding how your potential employer communicates is a great first step in establishing a dialog to help you get the job you want. You must have awareness of ITIL in most IT jobs today.

What others are saying:

Best ITIL book ever

Passed with a 90% using only this book and some practice exams (available on the web site)

This book is very well laid out and easy to follow

The book is the study guide to have if you want to pass the ITIL Foundation 2011 exam

The 'important points' at the end of each section was a very nice addition and good review when going through everything again before the test.
The 'key points' that are found in the margins were very helpful in paying attention to concepts/terminology that was likely to be on the test.

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