The Easiest Way to Learn ITIL
IT Service Management and ITIL Foundation certification have become a requirement in many IT organizations. As a retired ITIL Expert Instructor, I understand that people learn in a wide variety of ways. These are the resources (some paid and some free) that I have developed or written over my many years as an ITIL Instructor.
"Foundations of IT Service Management" covers all of the topics required for the exam and summarizes each chapter with easy-to-follow key points. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.
The publication of the IT Infrastructure Library® (ITIL®), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business to excel in a competitive environment.
Ensure your success on the ITIL® 2011 (aka v3) Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam.
The name is a misnomer. It has well over 150 questions with detailed explanation of the correct answer.