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The value of ITIL training
ITIL Training
Let's fix our Incident and Change Management processes first. We'll worry about what services are later.
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The value of ITIL training

I get the question of "What is the value of ITIL training?" or "What will the certification do for me?" quite often. The first thing I tell people is that a certification is just a piece of paper. I have lots of certifications dating back many, many years. The certification doesn't mean that I know anything about that particular topic because I've forgotten what those certifications from the 1990's were even for. What matters is what you DO with the knowledge behind the certification.

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How do I learn more about ITIL

A reader asks:

First, I would like to thank you for writing the book, Foundation of IT Service Management with ITIL 2011. I bought your book and enjoyed reading it. The example of the restaurant is interesting.

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Service Constraints

A reader asks:

Services reduce the effect of constraints? Which constraints does this refer to?

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